Assigning Support Roles & Permissions

Define who has the authority to view, manage, and close tickets across your server.

---

Overview

Busybee uses a two-tier support role system: Global Roles and Category-Specific Roles. This allows for broad staff access while also supporting specialized teams.

Staff Permission Tiers

1. Global Support Roles

Set these on the main page of the dashboard via 🛡️ Manage Support Roles. These roles can:

• View all tickets (unless overridden by category roles).
• Use staff commands like /stats.
• Claim and close any ticket.

2. Category-Specific Roles

Set these within a specific category's editor via 🛡️ Category Support Roles.

• If set, only these roles (and Administrators) will have access to tickets in this category.
• This is ideal for sensitive departments like "HR" or "Billing".

Step-by-Step Guide

1. [Open Dashboard]: Run /ticket-dashboard.
2. [Select Roles]: Use the 🛡️ Manage Support Roles dropdown to pick your staff roles.
3. [Save]: The roles are saved immediately. Staff will now have access to newly created tickets.

Reference & Configuration Options

Tier	Priority	Access Level
Administrator	Highest	Access to all tickets and the dashboard.
Category Role	Medium	Access only to tickets in their assigned category.
Global Role	Base	Access to all categories without specific roles.

---