Panel Layouts (Buttons vs. Dropdowns)

Understand how Busybee automatically adapts the user interface based on your category configuration.

---

Overview

Busybee is designed to be intuitive. It automatically switches between button-based and dropdown-based interfaces depending on how many ticket categories you have configured.

UI Behaviors

Single Category Layout

If you only have one category configured, clicking the Create Ticket button will:

• Directly open the Intake Form (Modal).
• Or, show the Agreement Embed first if enabled.

Multi-Category Layout

If you have two or more categories, clicking Create Ticket will:

1. Trigger a Category Selection dropdown.
2. Once a member selects a category, they will proceed to the Agreement or Intake Form.

Reference & Configuration Options

Component	Behavior	Trigger
Primary Button	Initiates the ticket opening process.	Default
Category Select	Allows users to choose a department (e.g., Billing).	2+ Categories
Modal Form	Collects data from the user before creation.	Default

---