Staff & Moderator Commands

Tools for support staff to manage tickets and track performance.

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Overview

Staff commands are restricted to users with the Support Role (Global or Category-specific) or Administrator permissions. These commands focus on ticket organization and analytics.

Command List

1. /move

Relocates a ticket channel to a different department.

• Usage: /move category:Technical
• Restrictions: Not available for thread-based tickets.

2. /stats user

Displays performance metrics for a specific staff member.

• Usage: /stats user member:@staff
• Metrics: Shows First Response Time (FRT) and Average Resolution Time (ART).

3. /stats global

(Also available to Admins) Displays server-wide support metrics.

• Usage: /stats global

Reference & Configuration Options

Command	Parameter	Permission Required
/move	category (Autocomplete)	Support Role / Admin
/stats user	member (User)	Support Role / Admin
/stats global	N/A	Support Role / Admin

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