Dashboard vs. Discord Commands

Learn the two primary ways to interact with Busybee: the visual dashboard and quick-access slash commands.

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Overview

Busybee offers a hybrid interaction model. While most configuration is handled through a visual, button-based dashboard, daily ticket management and utility tasks are performed using Discord's native slash commands.

Interaction Types

1. The Ticket Dashboard

The dashboard is the "command center" for server administrators. It is accessed via /ticket-dashboard and provides a multi-page interface to:

• Create and edit ticket categories.
• Set global support roles.
• Configure logging and metrics.
• Customize ticket naming and welcome messages.

2. Slash Commands

Slash commands are designed for speed and are primarily used by staff during active support sessions. They allow for:

• Adding/Removing members from a ticket (/add, /remove).
• Moving tickets between departments (/move).
• Viewing team or individual performance statistics (/stats).

Reference & Configuration Options

Method	Primary User	Best For...
/ticket-dashboard	Admin	Initial setup, structural changes, and deployment.
/add / /remove	Support Staff	Managing access to an individual ticket channel.
/stats	Admin / Staff	Reviewing performance metrics and response times.

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