Auto-Close Rules & SLAs

Automate ticket management with inactivity rules and Service Level Agreement (SLA) tracking.

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Overview

[TODO: Insert detail on Busybee's upcoming Auto-Close features. This section will cover how to automatically close inactive tickets and track response goals.]

Planned Features

• Inactivity Timer: Automatically close tickets after X hours of no member response.
• SLA Alerts: Notify staff if a ticket has not been claimed within a specific timeframe.
• Auto-Archive: Move completed threads to an archive category before final deletion.

Reference & Configuration Options

Parameter	Description	Default
auto_close_hours	Hours before an inactive ticket is closed.	[TODO]
sla_response_goal	Target minutes for first staff response.	[TODO]

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