Custom Variables & Placeholders

Personalize your ticket channels and welcome messages using dynamic placeholders.

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Overview

Busybee supports dynamic variables that automatically populate with user or ticket data. These can be used in Naming Schemes and (optionally) in Welcome Messages.

Available Variables

Placeholder	Result	Example
{username}	The username of the ticket creator.	jane_doe
{id}	The sequential, 4-digit ticket ID.	0042
{date}	The current date (YYYY-MM-DD).	2024-05-20

Usage Examples

1. Ticket Naming Scheme

You can customize how ticket channels appear in your sidebar:

• Default: ticket-{id} → ticket-0042
• Personalized: {username}-support → jane_doe-support
• Dated: help-{date}-{id} → help-2024-05-20-0042

Step-by-Step Guide

1. [Edit Category]: Go to Dashboard > Manage Categories and select a category.
2. [Set Naming Scheme]: Click 🏷️ Naming Scheme.
3. [Input Template]: Enter your desired format using the placeholders above.
4. [Save]: Submit the modal.

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