Multi-Category Routing & Queues
Organize your support system by routing different ticket types to specialized departments and channels.
Overview
Busybee allows you to create multiple categories (e.g., General Support, Technical Issues, Billing). Each category can have its own destination Discord category, dedicated support roles, and unique questions.
Step-by-Step Guide
- [Add Category]: In the dashboard, go to 📂 Manage Categories > ➕ Add Category.
- [Set Parent Category]: Select 📁 Set Category Channel to choose where tickets for this department will be created.
- [Assign Staff]: (Optional) Use 🛡️ Category Support Roles if you want specific staff to handle this category. This overrides the global support roles.
- [Toggle Ticket Type]: Use the 📁/🧵 Switch to Threads/Channels button to decide if tickets should be private channels or threads.
Reference & Configuration Options
| Setting | Type | Description |
|---|---|---|
ticketType |
String | channel for private channels, thread for forum-style threads. |
categoryId |
Snowflake | The ID of the Discord category/channel where tickets land. |
TIP
Use Threads for lightweight inquiries to keep your channel list clean, and Channels for sensitive support that requires strict permission control.