Overview & Features
Welcome to Busybee, a professional Discord ticket bot designed for high-performance support environments.
Overview
Busybee is a modular, high-performance ticket management solution for Discord servers. It provides a seamless experience for both staff and members through interactive components, automated permission handling, and detailed analytics. Whether you're running a small community or a large enterprise support team, Busybee scales to meet your needs.
Key Features
- 🎛️ Advanced Dashboard: Configure your entire ticket system using the
/ticket-dashboardcommand. No complex web panels required. - 📂 Multi-Department Support: Create specialized categories (e.g., Support, Billing, Appeals) with dedicated target Discord categories.
- ❓ Custom Intake Questions: Gather essential information upfront with unique questions per category.
- 📊 Staff Analytics: Track team performance with metrics like First Response Time (FRT) and Average Resolution Time (ART).
- 💾 Instant Auto-Save: Dashboard changes are persisted to the database in real-time, allowing you to resume configuration at any time.
- 📜 Transcripts: Automatically generate and log text transcripts of closed tickets for audit trails.