Transcripts & Archiving

Maintain a searchable, permanent record of all support interactions for quality assurance and security.

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Overview

Busybee automatically archives every ticket upon closure. These archives, known as Transcripts, capture the full conversation history including timestamps and participant usernames.

How Transcripts Work

When a ticket is closed, Busybee:

1. Fetches the last 100 messages from the channel.
2. Formats them into a clean, readable text file.
3. Attaches the file to a summary embed.
4. Sends the package to your designated Log Channel.

Accessing Transcripts

Transcripts are stored directly in Discord within your Log Channel. To find a specific transcript:

• Search the Log Channel for the Ticket ID (e.g., #1234).
• Search by the User ID of the ticket owner.
• Filter by messages sent by Busybee.

Reference & Configuration Options

Component	Description
Log Channel	The Discord channel where transcripts are delivered.
Transcript Format	Standard .txt file containing plain text logs.

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