TicketNexus

A professional, modular Discord.js v14 ticket bot designed for high-performance support environments. Featuring multi-category support, automatic configuration persistence, and detailed staff analytics.

🚀 Key Features

• 🎛️ Advanced Dashboard (/ticket-dashboard) — Configure departments, staff roles, and logs entirely through Discord's interactive components.
• 💾 Instant Auto-Save — All dashboard changes are persisted to the database in real-time. Close the menu and resume whenever you like.
• 📂 Multi-Department Support — Create specialized categories (e.g., Support, Billing, Appeals) with dedicated target Discord categories.
• 🧵 Threads as Tickets — Option to open tickets as Private Threads to keep your server's channel list clean.
• 🤝 Agreement System — Require users to agree to terms or view information before opening a ticket in specific categories.
• 🏷️ Custom Naming & Embeds — Fully customize ticket channel names and welcome messages using dynamic placeholders like {username}, {id}, and {date}.
• ❓ Custom Intake Questions — Set unique questions per category that users must answer before a ticket is opened.
• 📩 Dynamic Ticket Lifecycle — Modal-based intake, staff claiming/closing buttons, and automated permission management.
• 📊 Staff Analytics (/stats) — Track First Response Time (FRT) and Average Resolution Time (ART) for your team.
• 💾 Database Flexibility — Supports local SQLite (default) and MySQL for scalable hosting.

⚙️ How to Configure

1. Run /ticket-dashboard in your server.
2. Manage Categories: Add your departments. For each one, assign a Discord Category Channel and set your Intake Questions.
3. Support Roles: Choose which roles can manage tickets and view stats.
4. Log Channel: Select a channel for transcripts and activity logs.
5. Deploy: Press 🚀 Deploy Ticket Panel to create the public ticket-creation message.

📈 Commands

Command	Description	Permission
/ticket-dashboard	Opens the interactive configuration menu	Manage Server
/stats global	View server-wide response/resolution metrics	Manage Server / Support Role
/stats user @staff	View specific staff member performance	Manage Server / Support Role
/add @user	Adds a user to the current ticket	Support Role / Admin
/remove @user	Removes a user from the current ticket	Support Role / Admin
/move Category	Moves ticket to another category	Support Role / Admin