Frequently Asked Questions

Quick answers to the most common questions about Busybee.

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Overview

Find answers to common questions about ticket limits, database support, and staff management.

General Questions

Can I have more than one ticket panel?

Yes! You can run /ticket-dashboard and click Deploy Ticket Panel in multiple channels. They will all point to the same global configuration.

What is the difference between "Channels" and "Threads"?

• Channels: Private text channels created in a category. Best for sensitive support.
• Threads: Private threads created within a single channel. Best for high-volume, quick support to avoid channel list clutter.

How many categories can I create?

You can create up to 25 categories. However, we recommend keeping it under 10 for the best user experience on mobile devices.

Does Busybee support MySQL?

Yes! Busybee supports both SQLite (local) and MySQL (external). You can configure this in your .env file.

Staff & Management

Can I see how long a ticket was open?

Yes. When a ticket is closed, the log embed in your Log Channel displays the total duration. You can also use /stats global for server-wide averages.

How do I change the "Create Ticket" button text?

[TODO: Insert detail on where to edit button labels if this feature is added to the dashboard.]

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