Common Issues
Members can't open tickets
- "You already have an active ticket" — each member can have one open ticket at a time. Close it, or point them to the channel the message names.
- "Blacklisted" — check
/blacklist list. - Ticket creation fails — the bot likely lacks Manage Channels on the category. See Discord Permissions.
/close says I lack permission
You need Administrator or an Elevated Role. Staff without one should use /closerequest.
/reopen ticket:<n> is refused
| Message | Fix |
|---|---|
| "Only admins can reopen a ticket by number" | You need Administrator or an Elevated Role. |
| "not found" | Check the number against the closure log — it's the part after the last dash. |
| "is not closed" | The ticket is still open, claimed, or waiting on a scheduled close. |
| "already has an active ticket" | The opener has another open ticket. Close it first. |
| "category … no longer exists" | Re-create the category or set its Discord location, then retry. |
| "opener is no longer in this server" | The member has to rejoin first. |
Staff can't see a ticket
Role changes only affect new tickets. Add the role manually to the channel, or reopen/recreate the ticket after the change.
Transcript wasn't DMed
The opener has DMs closed, or DM Transcripts is disabled. The log channel copy is always available if a log channel is set.
Buttons are greyed out in the dashboard
A prerequisite is off — for example Edit Agreement needs Agreement enabled, and Set Plugin List needs Source Select.