Quick Start
Get a working ticket panel live in about five minutes. You need the Manage Server permission to open the dashboard.
Steps
- Open the dashboard. Run
/ticket-dashboardin the channel where you want the panel to appear. - Set support roles. Open โญ Special Roles and Manage Support Roles as needed โ the roles you pick can see and manage tickets. See Support Roles.
- Set a log channel. Use the log channel dropdown so closed-ticket transcripts have somewhere to go.
- Add a category. Go to ๐ Manage Categories โ โ Add Category and name your department (for example "Support").
- Point it at Discord. In the category editor, choose ๐ Set Category Channel and pick the Discord category where ticket channels should be created.
- Deploy. Return to the main dashboard and click ๐ Deploy Ticket Panel.
Members can now open tickets from the panel.
Good to know
- Every dashboard change is saved instantly, but the public panel only updates when you click Deploy Ticket Panel again.
- You can deploy the panel in several channels โ they all share one configuration.
- To move the panel, run
/ticket-dashboardin the new channel and deploy again.
Next: Ticket Panels and Categories & Routing.