White-Label Instances

Customers can run Ticket Nexus under their own bot identity. Each one connects their own bot token, name, and avatar at /dashboard/ticket-nexus on the BusyBee website.

How it works

The main bot process runs a fleet manager that polls the BusyBee panel every 5 minutes and starts one extra Discord client per connected customer, inside the same process. Each instance loads the same commands as the main bot.

There is nothing extra to configure: if BUSYBEE_API_URL and BUSYBEE_API_KEY are set, both licensing and the fleet manager are active.

Safety

If the panel is unreachable or misconfigured, the fleet manager leaves running instances alone rather than tearing them down, so a network blip never takes customer bots offline.