A lookup for every control in /ticket-dashboard. Changes save instantly; the public panel updates only when you click
Deploy Ticket Panel. Some buttons stay greyed out until a prerequisite is on (for example Edit Agreement needs
Agreement enabled).
Main dashboard
| Control |
What it does |
| 📂 Manage Categories |
Add, edit, or remove ticket departments. |
| ⭐ Special Roles |
Opens the Blacklist Role and Elevated Roles selectors. |
| Enable/Disable Metrics |
Turns response-time and volume tracking on or off. |
| 🎨 Edit Panel Style |
Panel title, description, footer text, footer icon URL, and image URL. |
| 😀 Set Button Emoji |
The emoji on the Classic panel's Create Ticket button. |
| ⏲️ Set Autoclose |
Hours of inactivity before a ticket auto-closes (0 disables it). |
| Enable/Disable Claiming |
Shows or hides the Claim button on tickets. Default: enabled. |
| Enable/Disable DM Transcripts |
Whether the opener is DMed a transcript on close. Default: enabled. |
| 🧩 Use New Panel Style / Use Classic Panel |
Switches the panel layout. |
| Ticket Owners Can Add Members: On/Off |
Lets ticket owners use /add. Default: off. |
| Log channel / support roles selectors |
Where logs go, and which roles are global staff. |
| 🚀 Deploy Ticket Panel |
Publishes the panel in the current channel. |
Special Roles
| Control |
What it does |
| 🚫 Set Blacklist Role |
Role allowed to run /blacklist. Empty means Administrators only. |
| ⭐ Elevated Roles |
Roles allowed to run /close instantly, and to reopen by number. |
Manage Categories
| Control |
What it does |
| ➕ Add Category |
Names a new category. |
| Select category to edit |
Opens that category's editor. |
Edit Category
| Control |
What it does |
| 📁 Set Category Channel / 💬 Set Parent Channel |
Where tickets land: a Discord category for channel tickets, or a text channel for threads. |
| 🛡️ Category Support Roles |
Staff for this category. Empty falls back to the global support roles. |
| ❓ Set Questions |
Up to 5 intake questions. |
| 📁/🧵 Switch to Threads/Channels |
Toggles private channels vs. private threads. |
| 🏷️ Naming Scheme |
Pattern for ticket names. See Naming Variables. |
| 😀 Set Emoji |
The category's emoji on the panel. |
| 📝 Set Panel Blurb |
One-line description (up to 150 characters) shown beside the Select button on the New panel style. |
| Enable/Disable Agreement, 📜 Edit Agreement |
A terms screen members must accept first; edit its title, text, and button label. |
| 👋 Edit Welcome Message |
Custom title and description at the top of the ticket. Submitted answers still show underneath. |
| Enable/Disable Source Select, 🔌 Set Plugin List |
Ask members Plugin / Website / Other first; the plugin list holds up to 25 names. |
| 🗑️ Delete Category |
Removes the category. Existing tickets are untouched. |
Inside a ticket
| Control |
What it does |
| ✋ Claim |
Staff takes ownership. |
| 🔒 Close |
Starts the close flow. |
| ✅ Confirm Close / ✖️ Cancel |
Confirms or backs out of closing. |
| 📥 Download Transcript |
Sends the stored transcript as a file, even after the channel is gone. |