Naming Variables
Placeholders fill in automatically in naming schemes and in custom welcome messages.
| Placeholder | Result | Example |
|---|---|---|
{username} |
The ticket creator's username | jane_doe |
{id} |
The ticket number, padded to 4 digits | 0042 |
{date} |
The date the ticket opened (YYYY-MM-DD) | 2026-05-20 |
Naming scheme examples
Set it under Manage Categories → your category → 🏷️ Naming Scheme. The default is ticket-{id}.
| Scheme | Result |
|---|---|
ticket-{id} |
ticket-0042 |
{username}-support |
jane_doe-support |
help-{date}-{id} |
help-2026-05-20-0042 |
Ticket numbers vs. ticket IDs
Each server has its own counter. The ticket's full ID is <serverId>-<number> — that is what appears in closure logs, for
example #1364631548644823060-14. The {id} placeholder is just the number part (14 → 0014). Use the number with
/reopen ticket:<n>.