FAQ

Can I have more than one ticket panel?

Yes. Run /ticket-dashboard and deploy in as many channels as you like. They share one configuration.

What's the difference between channels and threads?

Channels are private text channels inside a Discord category — best for sensitive support and the only type /move works on. Threads are private threads inside one text channel — best for high-volume, lightweight requests.

Does Ticket Nexus support MySQL?

Yes. Set DB_TYPE=mysql and the DB_* variables. SQLite is the default. See Database Setup.

Can I reopen a ticket after its channel was deleted?

Yes, if you're an Administrator or Elevated Role: /reopen ticket:<number>. It recreates the channel. See Closing & Reopening.

Where do I find a ticket's number?

It's the part after the last dash in the ticket ID on the closure log — #1364631548644823060-14 is ticket 14.

How do I see how long a ticket was open?

The closure log shows its duration, and /stats global shows averages.

Why can't a staff member use /close?

Instant /close is limited to Administrators and Elevated Roles. Everyone else on staff uses /closerequest, which requires a reason and a delay. Set Elevated Roles under ⭐ Special Roles.

Can ticket owners add people to their ticket?

Only if Ticket Owners Can Add Members is turned on in the dashboard (off by default). Owners can always use /remove for others in their ticket.