Staff Analytics

/stats reports how your team is performing.

Commands

Command	Shows
/stats global timeframe:<…>	Server-wide metrics.
/stats user target:@staff timeframe:<…>	Metrics for tickets that staff member claimed.

Timeframes: Current Week (Monday start), Current Month, All Time. Results are only visible to you.

Metrics

Metric	How it's calculated
Total opened	Tickets opened in the timeframe.
Total completed	Those that are closed.
First Response Time (FRT)	Average time from a ticket being claimed to its first response.
Average Resolution Time (ART)	Average time from opening to closing, for closed tickets.

FRT depends on claiming, so it only has data for claimed tickets. Metric tracking can be switched off with Enable/Disable Metrics on the dashboard.

Anyone who is an Administrator, has Manage Server, or holds a support role can run /stats.