All commands are server-only (they cannot be used in DMs). Staff means an Administrator, a member with a
support role (global, or the category's own roles), or — for the commands marked
elevated — a member with an Elevated Role.
Ticket commands
Run these inside a ticket channel or thread.
| Command |
Options |
Who can use it |
What it does |
/add |
user |
Staff; the ticket owner if Ticket Owners Can Add Members is on |
Gives a user access to the ticket. |
/remove |
user |
Staff or the ticket owner |
Removes a user's access. The ticket owner can't be removed. |
/move |
category (autocomplete) |
Staff |
Moves the ticket to another category. Channel tickets only — threads can't be moved. |
/rename |
name |
Staff |
Renames the channel. The ticket number/suffix is kept automatically. |
/unclaim |
— |
Staff |
Releases a claimed ticket. Requires claiming to be enabled and the ticket to be claimed. |
/close |
reason (required) |
Administrators and Elevated Roles |
Closes the ticket right away after a confirmation prompt. |
/closerequest |
reason, time (hours) |
Staff |
Schedules the ticket to close after the delay. The owner or staff can press Deny to cancel. |
/reopen |
— |
Staff |
Restores a closed ticket's status from inside its channel. See Closing & Reopening. |
Admin commands
| Command |
Options |
Who can use it |
What it does |
/reopen |
ticket (number) |
Administrators and Elevated Roles |
Reopens a closed ticket by its number, recreating the channel if it was deleted. |
/ticket-dashboard |
— |
Manage Server |
Opens the configuration dashboard. |
/blacklist add / remove / list |
user (add/remove) |
Administrators, or the configured Blacklist Role |
Manages who is blocked from opening tickets. |
/stats user |
target, timeframe |
Manage Server, Administrators, or any support role |
Staff performance, counted by tickets that person claimed. |
/stats global |
timeframe |
Manage Server, Administrators, or any support role |
Server-wide metrics. |
timeframe is one of Current Week, Current Month, or All Time.
Buttons
| Button |
Where |
Who |
| ✋ Claim |
Ticket welcome message |
Staff (hidden if claiming is disabled) |
| 🔒 Close |
Ticket welcome message |
Starts the close flow with a confirmation step |
| 🚫 Deny |
Close-request message |
Ticket owner or staff |
| 📥 Download Transcript |
Closure log embed |
Anyone who can see the log channel |
Permission tiers at a glance
| Tier |
Gets |
| Administrator |
Everything, including /close, /reopen ticket:<n>, and /blacklist. |
| Elevated Role |
Instant /close and reopen by number, plus normal staff powers when they also hold a support role. |
| Support Role (global or per-category) |
View, claim, move, rename, add/remove, and /closerequest. |
| Manage Server |
Open the dashboard and view /stats. |