Dashboard Reference

A quick lookup for every button, dropdown, and toggle in Ticket Nexus — what it does and when it's enabled.

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Overview

This page is a reference, not a walkthrough. For step-by-step setup guides, see Dashboard vs. Discord Commands or the Configuration section. Use this page when you just need a reminder of what a specific button does.

Main Dashboard (/ticket-dashboard)

Button / Dropdown	What it does
📂 Manage Categories	Opens the category list — add, edit, or remove ticket departments.
Enable/Disable Metrics	Turns response-time and volume tracking on or off (used by /stats).
🎨 Edit Panel Style	Modal — change the public ticket panel's title, description, footer text (multi-line), footer icon URL, and image URL.
🧩 Use New Panel Style / Use Classic Panel	Switches the deployed panel between the Classic embed style and the newer Components-based style. See Panel Styles.
📝 Set Log Channel	Dropdown — the channel where ticket open/close/claim events are logged.
🛡️ Manage Support Roles	Dropdown — global staff roles that can see and manage every ticket, unless a category overrides it.
🚫 Set Blacklist Role	Dropdown — role allowed to run /blacklist; leave empty to restrict it to Administrators.
⏲️ Set Autoclose	Modal — hours of inactivity before a ticket auto-closes (0 disables it).
Enable/Disable Claiming	Turns the Claim button on ticket channels on or off.
Enable/Disable DM Transcripts	Whether the ticket opener gets their transcript DM'd to them when the ticket closes.
🚀 Deploy Ticket Panel	Publishes the current configuration as a live ticket panel in this channel (Classic embed or New style, per the toggle above). Nothing is public until this is clicked.

Manage Categories

Button / Dropdown	What it does
➕ Add Category	Modal — name a new ticket category (e.g. "Bug Reports", "Billing").
🛠️ Select Category to Edit	Dropdown — jump into a category's settings.
⬅️ Back	Returns to the Main Dashboard.

Edit Category

Button / Dropdown	What it does
📁 Set Category Channel / 💬 Set Parent Channel	Dropdown — where new tickets land: a Discord category for channel-type tickets, or a text channel for thread-type.
🛡️ Category Support Roles	Dropdown — staff who can see this category's tickets. Leave empty to fall back to the global Support Roles.
❓ Set Questions	Modal — up to 5 intake questions asked when someone opens a ticket here.
🗑️ Delete Category	Removes this category from the list. Existing tickets already opened aren't touched — only new tickets can no longer use it.
📁/🧵 Switch to Threads/Channels	Toggles whether tickets here are private channels or private threads.
🏷️ Naming Scheme	Modal — pattern for ticket names, e.g. ticket-{username}-{id}.
Enable/Disable Agreement	Whether members must accept a terms screen before the intake questions appear.
📜 Edit Agreement	Modal — the agreement's title, description, and button label. Greyed out until Agreement is enabled.
👋 Edit Welcome Message	Modal — a custom title/description shown at the top of the ticket, replacing the default "Opened by / Reason" text. The submitted answers are still shown underneath either way.
Enable/Disable Source Select	Whether members are first asked what the report is about — Plugin, Website, or Other — before the intake questions.
🔌 Set Plugin List	Modal — one plugin per line (up to 25). Greyed out until Source Select is enabled. If a member picks "Plugin" but the list is empty, this step is skipped automatically.
📝 Set Panel Blurb	Modal — a short one-line description (up to 150 characters) shown next to this category's Select button. Only visible on the New Panel Style — see Panel Styles.

The Public Ticket Panel

Button / Dropdown	What it does	Panel Style
📩 Create Ticket	What members click to start a ticket. If more than one category is configured, they're asked to pick one first.	Classic
Select (per category)	Opens that specific category directly — no separate dropdown step.	New

Inside a Ticket

Button	What it does
✋ Claim	A staff member takes ownership of the ticket. Hidden entirely if Claiming is disabled.
🔒 Close	Starts the close flow — asks for confirmation before deleting the channel and generating a transcript.
✅ Confirm Close / ✖️ Cancel	Confirms or backs out of closing the ticket.
📥 Download Transcript	Re-generates and sends the stored transcript as a file — works even after the channel itself is gone.

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